How can we help?
Questions about a product, an order or a return — write to us. A real person will answer, usually within 24 hours.
Quick answers
Most questions are answered right here — in 30 seconds.
01 Where is my order?
Check your shipping confirmation email — the tracking link is inside. We show real delivery dates at checkout, and some orders travel a little longer than others. If tracking hasn't updated in 5 days, write to us below.
02 Do you ship to my country?
We ship across the US, UK and EU — free on every order. Just add to cart and enter your address at checkout: if we deliver to you, you'll see the date right away.
03 Which product is right for me?
Tell us how you sleep — side or back, what wakes you up, light or noise — and we'll recommend the right mask, earplugs or pillow. That's genuinely our favourite kind of message.
04 How do I wash and care for my products?
Most masks and pillow covers wash gently by hand or on a delicate cycle; silicone earplugs just need warm water and soap. Every product page has exact care steps — and if you're unsure, ask us below.