Terms of service

Terms of Use

Last updated: 29 July 2026

H A Z Y C O

These Terms of Use ("Terms") govern your access to and use of hazyco.com and the purchase of products from HAZYCO ("we", "us", "our"). By accessing our website or placing an order, you agree to these Terms. Please read them carefully.

1. Eligibility & Acceptance

You must be at least 18 years old, or the age of legal majority in your country, to purchase from HAZYCO. By using our website or placing an order, you confirm that you meet this requirement and agree to be bound by these Terms.

2. About HAZYCO & Sales Channels

HAZYCO is an online store offering sleep and wellness products such as sleep masks, ear plugs and related accessories. Some products are fulfilled and shipped on our behalf by third-party suppliers and fulfilment partners.

You can shop with HAZYCO through our website and through our shops and content on third-party platforms such as TikTok Shop and other social or marketplace channels. Where you buy through one of these platforms, that platform's own terms, checkout and buyer-protection rules also apply to your purchase, alongside these Terms.

3. Use of the Website

You agree to use our website only for lawful purposes. You may not misuse the site, attempt to gain unauthorised access, interfere with its operation, or introduce malicious code. We reserve the right to restrict or terminate access where these Terms are breached.

4. Products, Descriptions & Availability

We work hard to describe and display our products accurately. However, colours, images and packaging may vary slightly from what appears on your screen, and product availability may change without notice. We reserve the right to limit quantities or discontinue any product at any time.

5. Orders, Pricing & Payment

All prices are shown in the currency displayed at checkout and may change without notice. Applicable taxes and shipping costs are shown before you complete your purchase. Payments are handled by third-party payment processors. We reserve the right to refuse or cancel any order, including in cases of suspected fraud or obvious pricing errors; if we cancel an order you have paid for, we will refund you in full.

6. Shipping, Returns & Refunds

Delivery of your order is governed by our Shipping Policy, and returns and refunds are governed by our Refund & Return Policy. Both are incorporated into these Terms by reference.

7. Intellectual Property

All content on this website - including text, graphics, logos, images and the HAZYCO name and branding - is owned by HAZYCO or its licensors and is protected by law. You may not copy, reproduce, modify or create derivative works from our content without our prior written consent.

8. Third-Party Services & Links

Our website may rely on or link to third-party services and websites, such as payment processors, carriers and analytics providers. We are not responsible for the availability, content or policies of these third parties.

9. Health & Product Disclaimer

Our products are intended to support comfort and rest and are not medical devices. They are not intended to diagnose, treat, cure or prevent any medical condition. If you have a health concern or a sleep disorder, please consult a qualified healthcare professional. Any information provided on our website is for general purposes only and is not medical advice.

10. Disclaimers

Our website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, HAZYCO disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the website will be uninterrupted or error-free.

11. Limitation of Liability

To the fullest extent permitted by law, HAZYCO shall not be liable for any indirect, incidental, consequential or punitive damages arising from your use of our website or products. Our total liability shall not exceed the amount you paid for the product giving rise to the claim. Nothing in these Terms limits any rights you have under mandatory consumer protection law.

12. Indemnification

You agree to indemnify and hold HAZYCO harmless from any claims, losses or expenses arising from your misuse of the website or your breach of these Terms.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and handle your personal information.

14. Termination

We may suspend or terminate your access to our website at any time, without notice, if you breach these Terms or for legal or security reasons.

15. Governing Law

These Terms are governed by applicable law, while respecting the mandatory consumer protection rights available to you in your country of residence, including rights under EU and UK law where they apply.

16. User-Generated Content & Reviews

If you post reviews, photos, videos, comments or other content about HAZYCO - including content you tag with our name or hashtags on social platforms - you grant HAZYCO a non-exclusive, worldwide, royalty-free licence to use, reproduce and share that content for marketing and promotional purposes, with credit where practical. You confirm the content is yours to share and does not infringe anyone else's rights. Please keep reviews honest and lawful; we may remove content that is fake, offensive or misleading.

17. Promotions, Discounts & Vouchers

From time to time we run promotions, discount codes, vouchers and time-limited offers, including on social and marketplace platforms. Unless stated otherwise, offers cannot be combined, have no cash value, apply while stocks last, and may be changed or withdrawn at any time. We reserve the right to cancel orders or void discounts obtained through error, misuse or fraud.

18. Changes to These Terms

We may update these Terms from time to time. Changes take effect once posted on this page, and your continued use of the website constitutes acceptance of the updated Terms.

Contact Us

If you have any questions about this policy, please get in touch and we will be happy to help. Our support team usually replies within 24 hours on business days.

Email: info@hazyco.com

Store: hazyco.com