Refund policy

Refund & Return Policy

Last updated: 29 July 2026

H A Z Y C O

This Refund & Return Policy applies to purchases made at hazyco.com ("HAZYCO", "we", "us", "our"). Please note that HAZYCO works with trusted third-party suppliers and fulfilment partners who ship products on our behalf, sometimes from overseas warehouses. This affects how returns are handled, so please read this policy carefully and always contact us first before sending anything back.

1. How Our Returns Work

Because your order may be shipped from one of several supplier warehouses, there is no single return address printed on the parcel. Do not return items to the address on the shipping label. To be eligible for a refund or exchange you must first contact us at info@hazyco.com to open a return request and receive authorisation and the correct return address for your item.

2. Return Eligibility

We accept returns of most items within 30 days of the delivery date, provided that:

  • The item is unused, unworn and in the same condition in which you received it.

  • The item is in its original packaging with all accessories, inserts and tags intact.

  • You have contacted us and received a return authorisation.

Returns that do not meet these conditions may be refused or may qualify only for a partial refund.

3. Hygiene-Sensitive Products

For health and hygiene reasons, certain products cannot be returned once the sealed packaging has been opened or the item has been used, unless they arrived faulty or defective. This includes, but is not limited to:

  • Sleep masks and eye masks (once worn).

  • Ear plugs and any ear-protection products.

  • Any product that comes into direct contact with the eyes, ears, skin or mouth.

Opened or used hygiene-sensitive items may be refused or receive a partial refund unless they were defective on arrival.

4. EU & UK Right of Withdrawal

If you are a consumer in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To exercise this right, notify us within 14 days of delivery and return the item within 14 days of that notification. The item should be unused and, where possible, in its original packaging. Hygiene-sensitive items that have been unsealed are exempt from this right where permitted by law.

5. Non-Returnable Items

The following cannot be returned:

  • Gift cards.

  • Items marked as "final sale" or "clearance" at the time of purchase.

  • Opened or used hygiene-sensitive products (see Section 3).

  • Items damaged after delivery through no fault of ours.

6. How to Start a Return

To request a return:

  • Email info@hazyco.com with your order number and the reason for the return.

  • If the item is damaged, defective or incorrect, please attach clear photos.

  • Wait for our reply - we will confirm approval and send you the correct return address and instructions.

  • Return the item only after you have received authorisation. Unauthorised returns may be refused.

7. Return Shipping Costs

Unless the return is the result of our error or a defective product, you are responsible for the cost of return shipping. We recommend using a tracked and insured shipping service, as we cannot be held responsible for items lost or damaged on their way back to us. Because items may originate from different warehouses, in some cases you may be asked to return items to more than one address.

8. Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5-10 business days, depending on your bank or payment provider. Original shipping charges are non-refundable except where required by law.

9. Partial Refunds

A partial refund may be granted where:

  • The item is returned incomplete or without its original packaging.

  • The item shows signs of use, wear or damage not caused by us.

10. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us at info@hazyco.com within 14 days of delivery with your order number, a description of the issue and photos. We will arrange a replacement, a full refund or another suitable resolution in line with your legal rights. For lower-value items we may resolve the issue without requiring a return.

11. Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible. Because orders are sent to our fulfilment partners quickly, we can usually only cancel or amend an order before it has been dispatched. Once an order has shipped it cannot be cancelled, but it may still qualify for a return under this policy.

12. Late or Missing Refunds

If you have not received a refund you were expecting, please first check your bank account again, then contact your card company or payment provider, as processing times vary. If you have done this and still have not received your refund, contact us at info@hazyco.com.

13. Purchases Through Marketplaces & Social Platforms

If you bought a HAZYCO product through a third-party marketplace or social-commerce platform (for example, a TikTok Shop, Amazon or a similar channel) rather than directly on hazyco.com, that platform's own returns, refunds and buyer-protection rules may also apply to your order, in addition to this policy. For those orders, the fastest way to get help is usually to open a request through the platform's own order or messaging tools. Where you paid through such a platform, refunds are generally processed back through that same channel.

14. Chargebacks & Payment Disputes

If something is wrong with your order, please contact us first at info@hazyco.com - in almost every case we can fix it quickly with a replacement or refund. Opening a chargeback or payment dispute before contacting us, or while a return or refund is already in progress, only slows things down. We reserve the right to contest chargebacks we believe are made in bad faith - for example, where an order was delivered as described, or where a refund has been requested but the item has not been returned.

Contact Us

If you have any questions about this policy, please get in touch and we will be happy to help. Our support team usually replies within 24 hours on business days.

Email: info@hazyco.com

Store: hazyco.com