Shipping policy

Shipping Policy

Last updated: 29 July 2026

H A Z Y C O

This Shipping Policy explains how orders placed at hazyco.com ("HAZYCO", "we", "us") are processed and delivered. Some of our products are shipped directly from our suppliers’ and fulfilment partners’ warehouses, including warehouses located overseas. This can affect processing and delivery times, and orders containing more than one item may arrive in separate parcels.

1. Where We Ship

We ship worldwide to most destinations available at checkout. If your country is not shown as an option, please contact us at info@hazyco.com and we will do our best to help.

2. Order Processing Time

Orders are typically processed within 1-3 business days after payment is confirmed. Business days exclude weekends and public holidays. During sales, launches or peak periods, processing may take a little longer. You will receive a confirmation email with tracking details once your order has been dispatched.

3. Estimated Delivery Times

Delivery times depend on your location and the carrier. Typical estimates, measured from the date of dispatch (not the order date), are:

These are estimates only and are not guaranteed. Delays can occur due to customs clearance, carrier issues, weather, public holidays or unusually high demand. As long as your order is still in transit or within a reasonable delivery window, we may be unable to refund it purely for running a little behind the estimate; if it becomes significantly overdue, contact us and we will investigate straight away.

4. Multiple Shipments

If your order contains several items, they may be shipped from different warehouses and therefore arrive separately, in more than one parcel and with separate tracking numbers. If one part of your order arrives before another, please allow a little extra time for the remaining items before contacting us.

5. Shipping Costs

Shipping is free on all orders over $60. For orders below this amount, a flat standard shipping rate is applied. Any applicable charges are always shown clearly at checkout before you complete your purchase.

6. Order Tracking

Once your order ships, we will email you a tracking number. Please note it can take a few days for tracking information to become active as the parcel enters the carrier network. If you do not receive tracking details, please check your spam folder or contact us.

7. Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT or other fees may be charged by the authorities in your country. These charges are the responsibility of the customer and are not included in the price you pay at checkout. Please check your local import rules if you are unsure.

8. Shipping Delays

HAZYCO is not responsible for delays caused by customs processing, carrier disruptions, incorrect addresses, weather, public holidays or other events beyond our control. If your shipment is significantly delayed, please contact us at info@hazyco.com and we will help you follow it up.

9. Lost or Damaged Shipments

If your order is lost in transit or arrives damaged, please contact us at info@hazyco.com with your order number and, where relevant, photos. We will investigate with the carrier and arrange a replacement or refund where appropriate.

If tracking shows your order as delivered but you cannot find it, please check with members of your household and neighbours, look in any safe-drop locations, and allow up to 48 hours, as carriers sometimes mark parcels as delivered slightly early. If it still does not appear, contact us within 7 days of the delivery date so we can help resolve it.

10. Address Accuracy

Please make sure your shipping address is complete and correct. HAZYCO is not responsible for orders delayed, lost or returned due to an incorrect or incomplete address. If you notice a mistake, contact us immediately after ordering so we can try to correct it before dispatch.

11. Stock & Product Availability

Because our products are supplied by third-party partners, on rare occasions an item may sell out or become unavailable after you have placed your order. If this happens, we will contact you as soon as possible and offer a suitable alternative, a restock timeline, or a full refund - the choice is yours.

12. Refused, Unclaimed or Undeliverable Parcels

If a parcel is refused at delivery, left unclaimed, or returned to us because of an incorrect or incomplete address, we will contact you once it comes back. You can choose a re-shipment (a new shipping fee may apply) or a refund for the items, minus the original and any return shipping costs we incurred. We are not able to refund shipping on parcels returned due to a customer error.

13. Returns & Refunds

For information about returns, exchanges and refunds, please see our separate Refund & Return Policy.

Contact Us

If you have any questions about this policy, please get in touch and we will be happy to help. Our support team usually replies within 24 hours on business days.

Email: info@hazyco.com

Store: hazyco.com